1 reviews | Active since May 2017
Disappointed Montague Gardens
Bought food. I ordered the new Cheese boy meal and asked them to add a coke for R10. The lady said that i can not get the coke for R10 and must pay R16 i said no its fine. I asked her why i can not add the coke for R10 she said we don’t do this at this Steers. When i got to my car and start eating my chips i saw that there was a insect in my chips then took the chips back and they replaced it for me. When i got to the car again and the chips was finished I opened mu burger. It was not the burger I ordered i when back to them and spoke to the manager he was helpful and sorted it out for me. Then he returned the oder and printed me a new slip where i had to pay in for the burger that they messed the order up. So im so disappointed in them they will never see me again. I think it is shocking that i had to pay the R4 difference in. Please see the slips attached.
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
