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Palesa M

1 reviews | Active since Jun 2018

04 Jun 2018, 17:23

Disappointed customer

I ordered from steers dobsonville, it took them almost 2hours to deliver my order, each time I called to find out where my order is, they told me the driver left a while ago the second time I called they took my number so that the manager would call me back of which didn't happen finally I got my order the driver was rude and the chips were cold and brown like they almost burnt, the ribs were OK. They were so unprofessional, it is so disappointing to have such a bad experience from steers.

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Replies (1)
Steers
Steers's reply05 Jun 2018, 11:50
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Steers Team

Customer Care Line: ***

Best regards,