NM
Neo M

1 reviews | Active since Jun 2015

25 Mar 2017, 00:28

Disappointed :(

<p>Had a hankering for a burger, particularly a steers burger. So I ordered 3 Real deal combos for the fam and a classic cheese burger combo meal for myself. I ordered the classic cheese burger combo meal for myself because I had made the same order on Sunday and also on Monday and they were PERFECT!! But Friday was a little different... The lady I spoke to was super friendly, so was the delivery guy, but the meals... SHOCKER!! ALL the burgers were SUPER dry and the fries were raw... Almost as though my order had been rushed. I'm a HUGE fan of Steers food, especially the fries, but I swear, tonight's meal might just put me off fries FOREVER!!! Guys please fix this, ASSEBLIEF!!!!</p>

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Replies (1)
Steers
Steers's reply27 Mar 2017, 12:21
Official

Thank you very much for taking the time to report your experience with our Three Rivers branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team.

Best regards,