AB
Aimee B

1 reviews | Active since Aug 2017

02 May 2018, 13:35

Disappointed

Engen Bretwoodpark Steers didn’t toast my burgers and one of them didn’t have a patty on. Very disappointed.

0
Replies (2)
Steers
Steers's reply03 May 2018, 15:38
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Steers Team

Customer Care Line: ***

Best regards,

AB
Aimee B's update03 May 2018, 16:49
Reviewer Update
Thank you for the quick response and for rectifying the situation.