AH
Altia H
1 reviews | Active since Apr 2018
25 Apr 2018, 21:50
Disappointed!!!
How ridiculous is it to order food for delivery at Durbanville Steers and then have to phone them after an hour to know how long they will still be, where they said, when ordering, it will be 40-45min, have to phone again after another hour, their words then was "im next for my delivery"..... well after another hour, it is in total now 3hours ....I phoned again and said they should rather keep it....sad....
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Steers's replyOfficial
26 Apr 2018, 13:51We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
Steers's reply26 Apr 2018, 13:51
Official
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,