MT
Mpho T

1 reviews | Active since Dec 2013

02 Apr 2018, 17:04

Different burgers from the pictures

We wanted the bacon and spicy mayo burger special and instead received dry burgers with no onion or ghekins. The service was super slow and no bbq sachets were in our package

0
Replies (1)
Steers
Steers's reply18 Apr 2018, 10:37
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Steers Team
Customer Care Line: ***