MR
Melanie R
1 reviews | Active since Jun 2015
26 Jun 2015, 20:42
Didn't receive everything & the tel no doesnt work
We bought food at Steers Matlosana Mall and when we got home we realised we were one burger short even though according to the till slip we did pay for it. We tried calling them to have it delivered but neither one of the two telephone numbers on the till slip is operational. It is kind of ridiculous to have telephone numbers on a till slip for a big company that doesn't work, don't you think? And we still don't have our missing burger...
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Steers's replyOfficial
29 Jun 2015, 10:50Hello Melanie131,
Thank you very much for taking the time to report your experience with our Matlosana mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Thank you very much for taking the time to report your experience with our Matlosana mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Steers's reply29 Jun 2015, 10:50
Official
Hello Melanie131,
Thank you very much for taking the time to report your experience with our Matlosana mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Thank you very much for taking the time to report your experience with our Matlosana mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team