MW
Martin W

1 reviews | Active since Nov 2010

20 Dec 2017, 21:06

Delivery after 2hrs

I am apalled at the service I received from Steers Pan Africa Junction shopping centre.

I placed an order at 16:05 only to have my order delivered at 18:14. More to it the packet was torn and packaging squashed.

This is really just messed up.

I am disgusted.

? ? ?

0
Replies (1)
Steers
Steers's reply12 Jan 2018, 13:39
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Steers Team

Customer Care Line: ***