1 reviews | Active since Jul 2015
Delivery after 2hours without the req card machine
Order food for the office and ask we want to pay by card, they say no problem... wait 1 hour, phone to hear where they are, apparently they had left already with the food.<br> Wait another half hour, a delivery guy rocks up with a delivery for another company.. not our food. I phone and ask to speak to the manager, he takes my number and promises to call me back straight away. Another 30mins later a delivery guy rocks up and says he was not informed we are paying by card... foods cold. terrible attitude from everyone, manager calls about 15 mins later and tells me he does not understand the problem because his driver is there now saying he has already delivered. I have never worked with such an *********** manager in my life, no apology. Guess I was wrong ordering steers in the first place.
Thank you very much for taking the time to report your experience with our Rietfontein Rd branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Rietfontein Rd branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care