DEAF customers are DISCRIMINATED AGAINST & and treated HORRIBLE!!!

I AM DEAF! I HAVE BEEN TELLING STEERS TO CONTACT ME VIA EMAIL! I have been back and forth with Steers for ALMOAT 2 week, sent 4 unanswered emails.. WAS GETTING IGNORED. Finally I had a hearing neighbor call. That was a waste of time and airtime. Talked back and forth with customer service and the store for DAYS. They promised to replace the meal. We said okay, but can they deliver and change a few items that were horribly wrong. They agreed. When time comes , they pull out of agreement. Will attach initial complaint(sent via *** & the steers email address ). I m busy talking to the store manager on email. PATRICK. He is rude and condescending! He basically tells me IT'S MY FAULT FOR BEING DEAF THAT MY COMPLAINT HAS NOT BEEN DEALT WITH "NORMALLY". HE CALLED ME A.**** WHEN I SAID RECEIPT WAS PROVIDED WITH ORIGINAL EMAIL. AT customer care we (my neighbor) spoke with MFUNDO he was acting like he is helpful, but NOTHING! Called again and requested a manager THANDI came on, we explained everything. Told her about the micro aggressions. We ended the call with her going to call the franchiser ***ner). AND WILL EMAIL ME BACK. STILL WAITING THAT WAS 4DAYS AGO! NOONE AT CUSTOMER CARE HAS EMAILED ME THROUGH OUT THIS WHOLE ORDEAL. I HAD TO SEND SEVERAL UNANSWERED EMAILS. I HAD TO BUY OVER R150 airtime so my neighbor could call. I had no faith in anyone calling back. After every conversation we requested FEEDBACK. NEVER GOT ANY!!!

On Wed, Jul 20, 2022, 5:59 AM Sam G <***> wrote: Hello 👋👋👋

Not happy to write this, but the QUALITY of the food has went down dramatically! Also the care to detail and pride in one's job!

We were at the Steers Showgrounds, Bloemfontein on the 17th The order was DISMALLY made! Look at attached pictures. 1. Ordered double rack. Got a single, that was overly sauced. 2. BACON cheese fries, had like 3 pieces of bacon and barely any cheese on a bed of limp fries. 3. The burgers were just thrown together without any care things were everywhere! I'm so disappointed 🙁 I can't believe that your service has gotten this bad

VERY disappointed 🙁🙁🙁🙁🙁

Please note:

I AM DEAF.

EMAIL IS THE PREFERRED METHOD OF COMMUNICATION Thank you.

Blessed day

Sam