LM
Lucinda M
1 reviews | Active since Sept 2014
26 Nov 2017, 18:41
Dangerous
I bought a Steers meal on Friday evening at the Total Garage on the corner of Malibongwe and Witkoppen in North Riding. All excited as its the new rib burger special "King meal" or somthing. Started eating and damn it was good, until i looked closer and noticed my burger patties were still deeply raw. I was so disgusted I couldnt continue eating, to worried about getting food poisoning as itso happens to be pork.
I tried to take it back and nothing was done. No refund, no replacement meal. Im really disappointed at tbe quality of the food and service.
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Steers's replyOfficial
12 Jan 2018, 15:29We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
Steers's reply12 Jan 2018, 15:29
Official
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,