customer Service sucks

<p>Went to canal walk Steers yesterday 28 May 2017 and bought ice cream, Which took almost 30 min for me to get. Firstly the lady at the till got my order wrong and then when i approached the one person working the icecream and milkshake area about why i never got my second ice cream or dipped ice cream only then did she explain and i quote " the ice cream is too soft to dip' and then "the dip is to hard" and only then did the manager (Shane) try and shut me up without listening to why im upset.</p> <p>What annoys me is that only until i made a noise about someone else getting served before me did the staff members address me with what the situation was. And when i said they can take the money for the plain cones did the manager then walk back to the till and tell the cashier under his breath to "Give them their money so they can F*ck off"....</p> <p> </p> <p>It is not a managers duty to just push a situation under the mat and if the store is busy im sure the manager can jump in and do what he is s****ed to do and assist, instead of stabling papers at a time when the store or stand was busy.</p> <p> </p> <p>i find it appauling that he has the audacity to try and shut me up and act like he was doing a manager job . A managers job is to ensure proper customer experiences, and sometimes that requires them to get their hands dirty.</p> <p> </p> <p>i will definately not be supporting that steers again</p> <p> </p> <p> </p>