TV
Thabile V
1 reviews | Active since Mar 2009
27 Nov 2015, 13:34
Customer service attitude
I order a burger early in the morning told them what time I would pick up because I had a meeting, I got there and this lady at the counter is shouting that I came late which I said I would collect between 12:30 and 13:00 I got there and they were busy at 12:56 I got to the counter got the order and she was giving me attitude about how I should have collected at 12:30. Does she even know I was driving from JHB and the reason I placed an order earlier was because I knew what time my meeting would finish. Next time Steers must take the employees for customer etiquette training. She had no right to shout at me infront of people.
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Steers's replyOfficial
30 Nov 2015, 13:34Hello millie01,
Thank you very much for taking the time to report your experience with our Glenfair branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Glenfair branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply30 Nov 2015, 13:34
Official
Hello millie01,
Thank you very much for taking the time to report your experience with our Glenfair branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Glenfair branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care