DH
Deepa H
1 reviews | Active since Dec 2012
18 Jun 2015, 13:35
Couldn't get order right
I ordered the veggie burger with no sauce/relish and no cheese. I also told the lady to make sure that my burger was warm as I've got cold veggie burgers from steers before. My first burger came with mayo and was cold. The manager on duty was happy to change it and make a new one. My second burger arrived with tomato relesh which I'm not able to eat: I then asked for a refund and the manager was really rude and said that I had got the order wrong! He was so rude and started yelling from behind the counter and said this is what I ordered! That was not the case and the lady that took my original order gave me my money back.
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Steers's replyOfficial
19 Jun 2015, 09:18Hello Deepa777,
Thank you very much for taking the time to report your experience with our Sandton city branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Sandton city branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,
Steers's reply19 Jun 2015, 09:18
Official
Hello Deepa777,
Thank you very much for taking the time to report your experience with our Sandton city branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Sandton city branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Best regards,