RP
Robert P
1 reviews | Active since Dec 2017
31 May 2019, 11:57
Continuously not packing all food items into take away bags!
Hello Steers Team
I would like to take a moment to complain about your brand and the experience i have received from various Steers branches. It seems to be a common thing for the servers not to included all the items purchased with a meal.
I have visited 3 separate branches in about a 6 month time frame and have found that we have paid for extras such as drinks and extra burgers and then gotten home only to find that they have not been packed into our take away bags. We then try phone these branches but do you think anyone will pick up the phone? No of course not. I would like some feedback on this as this now feels like like theft!
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Replies (2)
Steers's replyOfficial
10 Jun 2019, 11:21Hi Robert
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Steers's reply10 Jun 2019, 11:21
Official
Hi Robert
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
RP
Robert P's updateReviewer Update
25 Jul 2019, 11:34Just so everyone is aware this issue was never addressed nor resolved they called me discussed what happened and then just marked the case as complete, despite not addressing the underlying issue or really giving a damn!
Will not deal with Steers ever again and any other brand under the famous brands group well done!
Will not deal with Steers ever again and any other brand under the famous brands group well done!
RP
Robert P's update25 Jul 2019, 11:34
Reviewer Update
Just so everyone is aware this issue was never addressed nor resolved they called me discussed what happened and then just marked the case as complete, despite not addressing the underlying issue or really giving a damn!
Will not deal with Steers ever again and any other brand under the famous brands group well done!
Will not deal with Steers ever again and any other brand under the famous brands group well done!