Continuous ******* on soft drinks

On 17/09/2017 at 14:59 I placed an order assisted by Thandeka, order number 9139 (2 Brat Packs and 2 Bacon and Guacamole Meal). Drinks were not packed. I called provided the details above and explaining that this was not the first time that I buy in their restaurant and realise while on the road that the soft drinks are missing.

On the phone I was transferred to 2 ladies of which they both wanted to deny that my order had soft drinks include. Until Juliet / Jeannette released that I ha my facts straight. The only thing she could say was when will I come to collect them. Really I don't think anyone who is mentally sound will plan a trip to collect the soft drinks that were suppose to be package with the order.

I have observed the unprofessionalism in restaurant, my first encounter of missing "soft drink" was a result of counter ladies busy purchasing some goods "wallets" from some lady during the service.

This occurrence has inconvenienced me as such I am of the view that this is deliberate ******* of clients as the restaurant is on N1 and this **** is targeted to long distance customers.

Having said the above I demand the repayment or refund on the goods purchased any never received.