NR
Naushaad R

1 reviews | Active since Feb 2017

20 Feb 2017, 11:01

Continuous bad service

<p>We have constant bad experience ordering from steers fountainbleu in Randburg</p> <p>They do not look at specified delivery times and bring the order at wrong times <br />They are constantly late with deliveries <br />On 17/02/2017 I placed an order for a colleague and i have confirmation of the order and we waited and waited for the order and NOTHING!! My colleague then phoned the branch to find out what is going on and they said they have not recieved an order at all !!<br />This was very unnecessary and we only get an hour lunch and did not eat<br /> </p>

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Replies (2)
Steers
Steers's reply21 Feb 2017, 08:20
Official

Thank you very much for taking the time to report your experience with our Fountainbleu branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team

Best regards,

NR
Naushaad R's update22 Feb 2017, 10:54
Reviewer Update

I have recieved an Excellent response from the steers owner

He has made sufficient effort in order to avoid future mishaps

Thank you for the feedback and compensation Mark