Constant botched up order

This is the third time I have had a similar experience with the Steers Greenfields store.

I had placed an online collection order, called the store to inform them of the order I had placed (The reason for calling the store is because they have previously claimed to not have seen the order upon attempting to collect by food).

Upon collection of the order, the store claimed to have not recieved the order as usual. I requested the manager who then later admitted that they recieved the order but were not sure of the price of the item I had placed. 2 different stories were relayed to me which indicates dishonesty.

Who is supposed to make the drive back to the store when my lunch time is up? Why do I have to pay for the delivery when I have been inconvenienced by the store.

I have forgiven the past 2 experiences but this has now become a pattern.

I am extremely disappointed.