1 reviews | Active since Aug 2015
CONSISTENT HORRIBLE SERVICE AND RUDE STAFF
<p>I am really not sure what is going om with this Steers at Bluvalley, but the people that are supposed to help you make you feel like you forced them to be behind the counter. They have no sense of customer service watsover, i am not even sure whta kind of experience they have.</p> <p>Each time i visit this Steers, i will have to wait a bit before i can get help. Once this lady comes through to help, she ha such a sour face and does not greet back. I really do not expect her to greet, but as a customer, i would assume that part of their responsibilities is to be polite. This stuff is beyond rude. Today (27/10/2016) i made an order and quickly went to run some errands, there was a guy behind me when i went out. when i returned, the guy was having his meal. my order was all ready but this woman just ignored me. I had to wait for everyone that was in the quee before she could place my meal in the bag. Eventually when she did that, she just threw it on to the counter. No word/Nothing!. She is by far the rudest human being i have ever come across. I have encountered her far too many time to let this go. If she has no interest in working with people, she must simply go elsewhere. I am a consumer and a human being; and i would like to believe that there is some level of respect that must be given to any other human being.I have been to so many Steers outlets and i have never experienced such reception each time. And i have never in this Bluvalley Steers had a nice customer service. It is as if we as customers are a nuisance to everyone working there. I was also there yesterday (26/10/2016) and even the lady that was supposed to help, was just not polite at all.</p> <p>I understand that people have bad days, but your Staff is ALWAYS rude, unattentive, unwilling, unapproachable and pretty much seem like they have no desire to work there.</p>
Thank you very much for taking the time to report your experience with our Blue Vally branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers
Customer Care
Thank you very much for taking the time to report your experience with our Blue Vally branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers
Customer Care
