Complete disinterest in customer services

Steers complete apathy towards customer satisfaction, in these times of economic hardship baffles. I went to Steers Newton Park on Saturday 4 Aug. We wanted a Jalapeno Mayo cheeseburger with a chicken patty. This has been bought on various recent occasions. The staff REFUSED to do so, saying it app**** to beef only. The staff member spkoe to someone at the back, who I later found our to be the MANAGERESS in charge, and they refused twice more, despite me confirming that this is an option. I left and went to the Lorraine PE branch where I was helped no problem, What a vast difference in service levels. No wonder there was only 1 person at 6pm on a Saturday evening in the Newton park store. The duty manager called mw the next today to "aplogise" and say she was on duty but no one had asked her. What a lie. I was not prepared to engage with her. I asked that Luigi call me back to advise what steps they woudl be takign in terms of root cause analysis and rectification of the situation. Despite numerous follow ups with your Twitter stream, no one is interetsed in customer service and the case was closed, which is NOT THE CASE as far as I am concerned. A half-baked apology and a lie, do not resolve matters!