Complaint: Poor Service and Missing Order – Steers Little Falls (JHB)

I am extremely disappointed with the service I received from Steers Little Falls.

I placed an order through the drive-thru for a Wacky Wednesday special as well as a Phanda King Burger meal. The restaurant was very quiet at the time, so I did not feel it was necessary to double-check my order before leaving.

When I got home, I realised that the Phanda King meal was completely missing from my order.

I immediately called the store, as I did not want to drive all the way back—especially since it was already 20:45 and they close at 21:00. Someone answered the phone and said they would get someone to assist me, but I was then placed on hold for 20 minutes with no feedback. I eventually hung up, as it was clear that no one was going to assist me.

What makes this even more frustrating is that this is not the first time I have been disappointed by this branch. On a previous visit, my boyfriend and I both ordered the Bacon King Burger, and the patties we received were shockingly small—completely inconsistent with what is advertised and expected.

Customers should not feel like they need to double-check a simple order, especially when the store is not busy. This experience shows a lack of attention to detail, poor customer service, and no accountability when issues are raised.

I would appreciate it if this matter could be addressed, as this level of service is unacceptable.