Complaint of raw food

Good day <br> <br> i would like to lay a complaint against this Steers branch in Cape Town.We have had raw meals a few times and we have complainted in store and all we get is sorry and they dont even replace this meals.Now on the 5th MARCH 2015 we went and tryed the branch again we ordered 3 straight up combos ...Order was prepared we left and as usual the meals was raw and chips were so old ..That night was the last straw ,i got on to the STEERS WEBSITE and lodged a complaint a few days later (09.03.15)i received a call fro the owner ,we know here but that makes no difference in the matter.We payed for cooked meals and we expect it no matter what,we are paying good money for this and all she tells me she is so disappointed and i must just come in for replacement meals and not even a proper apology.I recieved a call the next day from the STEERS HEAD OFFICE and i told the woman who phoned me i was not happy with the way the woman from STEERS BOTHASIG spoke to me***ner name is LYDIA) I told her firstly she is never there to see what her staff is getting up to anyway and she is never there weekends...I am not happy with this STEERS STORE.<br> <br> ROBERT SMITH <br> ***