Complaint and Refund Request – Poor Service-Day light *******

I placed an online order and waited approximately 1 hour and 20 minutes—well beyond the estimated delivery time. During this time, I attempted to get assistance from the store, but the staff member, Lumka, was unable to provide any meaningful help or update.

As a result of the excessive delay and lack of communication, I was forced to prepare my own meal at home and no longer required the order.

This level of service is unacceptable. I am therefore requesting a full refund for this order. Additionally, I am concerned about the lack of professionalism in how this situation was handled, including the conduct of the driver, Wandile.

They took my money, and I did not get the food. Day light *******