Cold, missing items and uncontactable

This is regarding the Hilton, KZN, franchise.

I understand that it's a peak time in the evening, but I paid for delivery, and one assumes that food comes vaguely hot. Needless to say, food arrived 1 hr 20 mins after ordering, almost stone cold so had obviously been in the s****** for 30 mins or more. To make things worse, their phone number was obviously being forwarded to a cell number and always "subscriber is unavailable". To add to the disappointment, there was a large chips missing from one of the wacky online specials, and no way to redress the problem as they are uncontactabe. Very disappointed.