1 reviews | Active since Jul 2016
Cold hamburgers at Steers Kolonade
<p>Yesterday evening at 20h38 we’ve decided to order hamburgers at Steers Kolonade. When we received our order, the hamburgers were ice-cold and it was clear that it was prepared some time ago. We’ve discussed this with the lady at the till and it was agreed that they will make new fresh hamburgers. Regretful, it seemed that everyone was in a hurry to get home so Steers decided to merely “rewarm” the patties and gave it back to us. We again shared our concerns with the lady at the till (Maphefo) who said that she is sorry, but they are in the process to pack up and close the shop. (20 minutes before 21h00)</p> <p>If we were told that they cannot prepare fresh hamburgers, we would have ordered something from McDonalds or even KFC</p>
Thank you very much for taking the time to report your experience with our (Kolonnade ) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
Thank you very much for taking the time to report your experience with our (Kolonnade ) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team