Cold food, short staffed, Management could've done more

Steers Bedford Centre Wednesday Lack of staff = cold food

One cashier/worker CANNOT be taking orders from walk-ins, telephonically as well as online orders.. especially on a Wednesday.. This would be the second time I have gone to this branch and once again I was not please. Long queue, due to the cashier having to capture an order from those of us who decide to go into the branch and place our orders. Then the captures an online order received on the tablet, then servers another walk-in. Phone rings and its an order someone is placing telephonically.. so more waiting..

You get served, there are people waiting and once again there is only one person packing the meals into paper bags, assisting the uber, mr delivery drivers.. and the queue for the placing of orders has grown again. Now there is a queue to collect orders not ready - meaning not packed in the bags and ready to go.. more waiting...

Management is wearing a rip curl T-shirt, black jeans and sneakers, he is helping out when he wants to - where is his UNIFORM?? Very unprofessional to look scruffy especially if you in Management. Once he is done helping 3x clients waiting to collect their food.. he disappears into the back.. more waiting.. He could have assisted with capturing the online orders, packaging the food for collection or working the second cash register to minimize the queue.. NOPE lets walk around and try and look busy.

The meals are sitting and waiting to be packed, but there is only ONE worker who is making milkshakes for an online order so that the driver can take it and go.. Wait 3x more online order drivers have arrived.. who must she assist first? She is still busy making milkshakes.. we call one number which is not in numeric order.. they came after you yet your meal is sitting there waiting, finally your order gets packaged.. only to find it is cold and if only you knew which boxes you would receive, then you could have watched them and timed how long they had been sitting under the heated shelf, waiting to be packaged.. Which never kept the food hot or warm at all.

This will be the last time I go to Bedford Centre Steers.. The service needs major overhaul.. you need more workers at the counter who will minimize the queue's for those of us who go into the branch to order but also help with the capturing of Online, Telephonic orders as well as ensure that the food that the clients collect are still warm!! You CANNOT have one person doing everything on a Wednesday.. it's ridiculous