1 reviews | Active since Aug 2017
****roach Leg in my sandwich
Steers Sarnia is running a special today... Buy a sandwich and get a free coco leg... phoned steers to report this... The guy that answers the phone says "good afternoon, good evening and lastly with a laugh Goodmorning" i was not impressed after seeing a coco leg in my sandwich... So i gave him a piece of my mind and then asked for the manager. Josh the manager comes onto the phone and i explain to him and he tells me he is sorry and will make us more sandwiches.. I was like hell no keep ur sandwiches... Then i explain to him that we always have problems with this branch but this is the last time we will buy there. They always mess up our orders. Once they gave us a beef patty instead of mutton and that was for a hindu guy, lucky we could tell the difference... He tells me but everytime u have a problem we sort it out dont post this on facebook. Why do we have to have a problem everytime we buy something??? I always dismantle my food before eating if i didnt i would have eaten that... Eeew.... They collected the order and gave us a full refund but this is to tell people about Steers Sarnia. You get coco legs and the customers service is pathetic every single time. Thats the last from us Steers Sarnia... Time to up ur game.
Thank you very much for taking the time to report your experience with our Sarnia branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Thank you very much for taking the time to report your experience with our Sarnia branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
