LM
Luvhengo M

1 reviews | Active since Apr 2013

12 Nov 2015, 14:48

Cheesy chips *******

I love Steers so much that i would live thernif i could. Imagine tje excitement when i saw that they are adding cheesy chips to the menu. My mouth watered atnthe thought. But what i envisioned in my head and what i got where two different things. On Saturday 7 November i went to the Steers on Justice Mohamed Street in Pretoria to finally get my cheesy chilli chips. I was expecting cheesy goodness with a hint of chilli. When i opened the box i initially thought that i perhaps had the wrong order. I looked at my till slip and it said cheesy chilli chips. I realised that there was a green speck in the corner of the box and when i investigated i realised this was the cheesy chilli sauce i was promised. My sauce looked like it was made from old cream cheese or it had curdled. I was so disappointed because i could tell that the lady that served me was trying to hide the sauce in the corner. I honestly didn't know how to eat the chips. It was like eating chips with a thick dip. The sauce didn't even stick to the chip. I now know which item on the menu i will not be having again or recommending to anyone. I was also given an ice cream that had huge chunks of ice and cream cream in it. Mx

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Replies (1)
Steers
Steers's reply13 Nov 2015, 10:56
Official
Hello lulu85,

Thank you very much for taking the time to report your experience with our Justice Mohamed Street E. branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care