SR
Shaun R
1 reviews | Active since Jan 2014
04 Feb 2016, 19:05
Charged for large cheesy chips and got regular
Good day,<br> This afternoon I was disappointed when I realised that I ordered and was charged for a large portion of cheesy chips, but only received what appeared to be even less then a regular size portion.<br> I have ordered a regular portion of cheesy chips before and I could barely finish them along with a burger. Today I ordered a large cheesy chips for 3 of us to share, and the portion size was noticeably smaller then the regular I had previously ordered.<br> This was a disappointing experience that has taught me to double check the contents of the boxes before leaving the counter.
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Steers's replyOfficial
10 Feb 2016, 12:40Hello shaundr87,
Thank you very much for taking the time to report your experience with our Mall of the south branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Mall of the south branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care: 0861 DPIZZA (374992)
Steers's reply10 Feb 2016, 12:40
Official
Hello shaundr87,
Thank you very much for taking the time to report your experience with our Mall of the south branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care: 0861 DPIZZA (374992)
Thank you very much for taking the time to report your experience with our Mall of the south branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care: 0861 DPIZZA (374992)