1 reviews | Active since Oct 2014
CASHIER DE*****ED MY ACCOUNT
On 6/04/2016 at 21H00 I went to Steers Mondeor Drive Thru to buy 2 x Wacky Wednesday burgers and paid with my debit card for R85.80 . Then immediately asked to buy 2 x large Chips (one with cheesy sauce) and also paid with my debit card again . Upon investigating the receipts (speed point slip) and till slip I noticed that the cashier overcharged me by R10.00 and according to the slip she gave me R10.00 change (which she did not) . The chips came to R47.80 but charged me R57.80 on my debit card . The problem is that this is not the first time and when reporting the matter the Area and Store Manager were not interested in my complaint and were not willing to assist or listen to the seriousness of this. I will simply tell all my friends and family to boycott this fast food shop to avoid such incidents....like many I know did already !!! I want my money back !!!<br>
Thank you very much for taking the time to report your experience with our Mondeor branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Mondeor branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care