cannot even call it bad "service" no service at all

I went to the steers at karaglen shopping centre (edenglen) on 13/06/2018 to purchase two quarter chicken meals and after a 30+ minute wait I finally received my order ( I did not complain about the waiting time). I went back to work with only 15 minutes left of my lunch break only to find that 1 of the quarter chicken( hot flavour) not only smelt but tasted very rotten. I confirmed with at least 3 of my colleagues ( please keep in mind we are regular customers) and they all could smell it. I then humbly went back into the store and asked then to smell the food and the cashier agreed that the smell was off. The lady she referred the matter to whom I assume is the manager just looked at me with a blank expression and asked me what was wrong after I had already explained everything she didn’t seem to see anything wrong with the meat I then asked her to taste it and she refused and just said they will give a refund with a mumbled sorry. She then just carried on with whatever she was doing and left me there. I had to still wait for the cashier to help other customers and take orders before getting refunded.

I work in the service industry and I understand that mistakes do happen but my issue is the way in which this was handled. I could have walked in there and made a noise and alerted all the customers about this but I didn’t and still received such bad service. Something really needs to be done about this as this is not the first we have experienced issues with this steers. A simple and heartfelt sorry would have been enough for me to just exchange the food and go but that instead I was made to feel like a crazy person. I definitely will be spreading the word about steers karaglen and get all my friends to do the same.