Bring back my money
<p>On the 01/08/17 I ordered from Steers Braamfontein the order was then delivered to my work place where I gentleman came with a speed point. I paid for the order R434.40 he then went on to tell me that the speed points battery was low and it switched off without issuing a a receipt and he would need to retake the money. We got into a lengthy conversation about whether the amount would be taken twice or not he then went on to reassure me the amount would bounce right back to my account, and that I should pay again. We took the payment again an hour later I realized the money was not back I contacted the branch to be answered by a laid back rude lady who didn't give a *** what was happening she advised it would return in 3 days and that they were now closing I went on to say the gentleman that delivered the food said no such he said immediately. She then said what must I now do come get it now. And then went on to drop the call in my ear. It's now the 3rd day and nothing.</p>
Thank you very much for taking the time to report your experience with our Braamfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
Thank you very much for taking the time to report your experience with our Braamfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team.
