Birch Acres Steers Bad Service

I ordered on 31-03-2021 from Birch Acres around 18h55. order was accepted. the order took long when I called the branch on ***, someone answered and said the order is on its way and that was around 8pm, mind you, the store closes at 9pm. so I waited and around 8h30pm I called again because I wanted to know what was going on, a lady answered and said all ordered meals have left shop with the driver, so my order will come soon. immediately after I got a call from delivery guy saying he is on his way, i called after 15 mins around 9h45 and his line was bad, when he eventually came, he had an attitude, talking about how he will never deliver to this place again, he complained about how he was on his way home at 7pm and they called him back at the shop to deliver, he is doing me a favour and like I couldn't understand how I was wrong. I dont know his name but his number is ***. Now I'm confused how was I wrong, firstly he is hired to deliver, if I made an order, I dont choose myself who needs to deliver, the shop does and that's his shop, why is he attacking me and complaining to me, if the order I made at 18h55 was late, the shop was just supposed to decline the order. I'm not happy at all with the service