BIG disapointment in service and management

Steers – Penford Engen Convenience Centre And again we have a GREAT disappointment.

On 15 November at 17:09 (according to slip, order number 4474) I placed a telephonic order and was told 25 min, also written on the slip. Arrive there and the order is not ready…. eventually the saleslady brings me my bag after 17:55( I know this because that is the time on the slip for the coffee I purchased), Thus a 50 min wait for 2 Wacky Wednesday and a LARGE chips and of course when I get home, I get a SMALL chips. Phoned Steers to see if they will correct it and the manager informs me that there is nothing that they can do today regarding this as it is Wednesday and they are not allowed to do deliveries on Wednesday’s. Accordingly I arrive home to a very unhappy family who was looking forward to a treat. I am looking forward to a positive response & what measures you are taking to 1) Give accurate feedback wrt timing on telephonic orders 2) Ensuring customers actually get what they pay for I might add that the paper bag was stapled together – thus I did not want to open a paper bag in Woolworths to check of the order was correct. Kind regards,