Bad treatment - rudeness and undermined by a lady over the phone

Steers wonderboom complaint. They do not want to help us with telephone orders. Called in at 8pm and i was told to wait for the lady to get a pen, been holding for like 5 min and my airtime being exhausted in the mean time. I felt like that was so rude of her and i even asked them when i got there if they take orders over the phone and that i was put on hold over a pen and they did not even entertain me or apologise.. i could not even understand what she needed the pen for in the first place when the system is computerised. Really not a good way to treat clients just bcos people dont want to work or minimise orders because they have high influx of clients on Wednesdays. I will never come to this Steers and i plead that you train your stuff on customer service. I bet if it was a white person on the line the service would have been different. I felt so undermined.. rather say you dont want to help than to take my call and ignore me.