Bad Services
I am very disappointed with the Steers, Debonairs and Fishaways in Garankuwa Zone 15.
I have been trying to call them from 16:30 up until 18:30 but the phone was unanswered, I mean why do you have a phone if your not going to answer it.
The last time I ordered online and I went after 45 minutes to collect my order but it was still not ready, I had to wait for 20-30 minutes before I could get it .
Today I thought I should order via the phone so they can confirm or tell me the collection time, but unfortunately the phone was unanswered.
I am very disappointed with this.
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Steers's replyOfficial
17 Apr 2018, 15:43We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
Steers's reply17 Apr 2018, 15:43
Official
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,