sN
sibongile N
1 reviews | Active since Jun 2016
02 Dec 2016, 13:15
Bad services
<p>Went to steers at birch acres mall , when i place an order i request 1/4 chicken reg chip and bun for R48.90 the lady who was assisting appearantly she training said to me its a combo,knowing combo it includes a drinks so she even asked me what drink said lemon twist okay fine,my order came the guy who gave my order was rude just dropped my meal there,i checked my order to find out there is no bun i asked why there is no bun but the lady who assisted me said its combo what i mentioned and what i mentioned had a bun,some lady come explained to me, they couldn't acknowledge they mistake instead the manager same guy who gave my food Steve "manager" was bladdy rude said to me we cant argue for R1 and he caredless,i even asked that music is loud we cant hear when the order is been called out but he was like whatever.AN EXTREMELY BAD SUPPER AMATURE SERVICE VERY BLADDY RUDE NXA</p>
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Steers's replyOfficial
03 Dec 2016, 13:42Thank you very much for taking the time to report your experience with our (Birch Acres ) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers team
Best regards,
Steers's reply03 Dec 2016, 13:42
Official
Thank you very much for taking the time to report your experience with our (Birch Acres ) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers team
Best regards,