1 reviews | Active since Jan 2011
Bad service, wrong order, cold food
19:03 Placed order for 1 bacon avo and cheese burger with crispy chips, creme soda and 2 coke lights<br> <br> 20:15 Received a ice cold bacon and cheese burger (NO AVO) <br> Cold oily chips<br> and no steers sauce!<br> <br> 20:40 Eventually manage to get through to the store and ask to speak to the manager, Cindy<br> <br> She answers and when I tell her my problem says to me Oh i will have to speak to my staff and \slap them for not doing their job correctly"in a big joke voice. <br> She then offers to send me the correct burger and I said to her no she can send it tomorrow as we have already eaten. We were worried it would take another hour to receive our food. <br> She gives me an attitude and says oh well you are eating the burger so how can I replace it. And I cannot send it tomorrow night as the problem has happened tonight. <br> <br> I told her I will go to head office and she has said she will phone me in the morning. Her attitude over the phone is DISGUSTING and she should NOT have a position of authority and especially not one that deals with unhappy customers! Her tone of voice is sarcastic and childish!"""
Thank you very much for taking the time to report your experience with our three rivers, vereeniging branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our three rivers, vereeniging branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
