Bad Service Steers Paardekraal

To whom this may concern.

I’d like to express my dissatisfaction with the service at the above mentioned store. I am a resident of Krugersdorp and am a firm Steers patriot making me a regular at this store. I’ve repeatedly gotten bad service and I’d previously let it go as I usually go to the drive thru quite late towards closing time.

However I’d like to single out the experience this evening as I feel i cannot endure this type of service moving forward. On Thursday 27/08/2026 I got to the drive thru at 20:50 upon arrival it took over 3 minutes for my order to be taken, the two ladies working the drive through kept talking over each other or to each other I don’t know as one was in the store and the other came out of another dwelling outside the store. Then the lay who took our order said our order would take 5 - 10 minutes to prepare ( Pork Loin Ribs) which we acknowledged and consented to, we proceeded to the 2nd window to pay and lastly to the last window to collect, where she appeared and asked how can she help us we alluded to our order and with a rude tone told us “ you were supposed to park there” “car park” - as my husband rep**** that we were waiting to be directed or should wait there as it was late and not busy she walked away from the window.

Our order was taken at 20:58 and we gladly waited, at 21:20 we drove to the collection window and we observed only then they were about to prepare our order, I hit the bell numerous times trying to get the attention of the people in the shop but they were busy cleaning up and even walking past the window. I entered the store and found a lady starting to grill the ribs I told her I wanted a refund and she took my slip, passed it to another lady to process the refund. This was done in under 2 minutes in cash, I asked the lady for the manager of the shop and she directed me to the lady who was preparing the ribs when I entered which was such a disappointment as this all happened under her watch and even when I asked for the refund she did not probe to know or understand my stance or resolve the matter.

The lady also manager identified herself as Aniswa and the lady who took my order as Zuzu. I am writing this email because I would like to continue coming to this store however wish for better service. I have previously been to Steers Ouklip (total garage)late at night and the service is exceptional I would like to experience such great service consistently at any Steers