BAD SERVICE & RUDE MANAGER

<p>We ordered 4 combo burger meals from St Johns Pinetown for delivery from Vincent whom took our order at 10:50am on Friday (10th February) . He did tell me that the driver is out and they only have 1 driver . I did ask him if he can deliver by 12:00, he said that would be fine . At 12:10 when our order didnt arrive , I phoned and spoke to vincent and he started babbling that the driver is almost there and my order is almost ready and we should get it in 10min, he also asked me to repeat the order , which I did. At 12; 30 I called again , because our order had not arrived , Vincent said that the driver just left with the order ( we are approximately 5-7mins from the store). At 12:50 , the driver arrives , all the food is cold , and one burger and chips is missing . I phoned and spoke to Vincent and told him I needed to speak to the manager. Vincent and given the phone to guy named blessing whom advised he is the manager. I told him the problem , he said we had only ordered at 12: 10 so we couldnt expect the delivery so fast , when I told him that i ordered at 10:50, he just changed the subject and said he can deliver the meal as soon as its ready . He was very rude , he said if we dont want the meal s, we can return it to the driver . I had ordered the meals at 11:50 for delivery at 12:00 .. At 1pm , everyone was hungry , I couldnot go at that time and find meals for the everyone who did not get anything. I was very upset , he treated me like he was doing me a favour by giving us the meals ...I did email the customer care on Friday regarding this . i received a sms on Saturday morning that they couldnt get ahold of me and they will try for 24 hrs after that the case will be seen as resolved .. On sunday morning , i received another msg that they were unable to contact me so the case is now closed . How can you be "unable to contact "me if I didnt receive a call????? Im very disappointed by the way this query was handled .</p>