Bad service no food no delivery

On the 21 st Dec I placed an order at 13:00 for delivery 5pm only 1 x full chicken and 1 x salad and chips large well at 6pm still no delivery I was on the phone with a lady confirming my order for delivery at 5pm and they just told her we'll they don't have full chicken but order was placed and accepted from steers Phillip nel park ??? So between 13 :00 and 5pm no one could call me asked if they can replace it with something else we'll the lady assisting was very nice and said the manager will call me back and this will be resolved we'll till date no manager nothing that left us with nothing to place on our guest plates thank you steers