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shantal L

1 reviews | Active since Feb 2017

16 Feb 2017, 16:56

bad service - no care in the world

<p>good day </p> <p>i went to the steers in Cape gate and am disgusted at the service received.</p> <p>i was assisted by the manager victoria and she clearly has no way of working with clients.</p> <p>i asked to have a cheese burger combo by to exchange my burger/pattie for a chicken fillet and not beef. i have always had the option at steers to have chicken or beef or veg. the simply declined and said no you cannot do that you need to take a chicken combo and pay extra for cheese - so i ask myself are they trying to make extra money or just plain robbing me ? victoria could not explain when the change took place at steers and since when they no longer offer the choice between veg or chicken or beef... the staff rather speak in a language i could not understand and laugh at me. so unproffesional and disgusted for a food store at cape gate ....wish i could put zero stars</p>

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Replies (1)
Steers
Steers's reply17 Feb 2017, 12:40
Official

Thank you very much for taking the time to report your experience with our Cape Gate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Steers Team