1 reviews | Active since Mar 2018
BAD SERVICE FROM STEERS NEW MARKET ALBERTON
I ordered a so called "Perfect Four Sharing" meal from Steers New Market in Alberton over the phone, so I went to Steers to collect my order as I was still in the office. Upon arriving back at the office, when I took a bite of my burger I noticed that the patty was still raw, thinking it was only mine the other three took a bite of theirs and found them to also be raw. Very upset I called the branch and told them about what happened and the guy told me that I must drive back with the burgers and he "will see" what he can do for me and the food has to be untouched. I am upset as I do not have money to waste on petrol to be driving up and down. Very upset and disgusted by this service!
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***