Bad Service Ever

Hi Steers.I placed an online order on the 22/02/2019 at around 11:25 to 11:30 and made a VCS payment. I had requested for my order to be delieverd to me at12:30 to my work address.The order i had placed was with Steers Cresta.

At 12:45pm I had not recieved my order so i called to find out how far they were with my order and when it will be delieverd as the time i had requested for had passed.

The phone was then handed over to a guy call Raphy who told me that my order had been long ready for me but he did not have enough drivers to make the delievery, my question to him was why i had not been notified about that until i called in to find out

Raphy then said if my order was delieverd earlyier what what i have said......??? My response to him was that i would have thanked them as my order would have been delieverd earler and not late.

He was rude towards me and insisting that i understand that he does not have enough drivers, while i was asking why i had to be the one to call and find out of the lack of services he has shouldnt he have atleast attempted to call and notify me on what was going on of being rude to me and asking a phethetic question that he did. When we ended our call he had promised that i would have my order in 10min as i was around the fairlands area.

At 1:15pm i had decided to go find an alternative meal as my order from Strees Cresta was not delieverd. I went to a supermarket close by to buy something to eat. 1:30pm I get a call from the delivery guy that he had my order, so i told the guy that i had waited for an hour from the time i had requested for my delievery and i had already left and bought alternative food. So he went back with the order.

Raphy called at 20:30pm on his private cellphone number to now "apologise" of the order. I asked im that why is he only calling now and not when the order returned to the shop and if its allowed for him to be calling me after hours. His response was that he was calling to apologies and i shouldnt be difficulte and understand that he is apologising and that he will send a driver to deliever my order at my home address.

I told him that i was not happy with the service he has been giving me and all i want is my money back. He kept on insisting that he delievers the order the next day and i kept insisting that i wanted my money back and nothing to do with Steers. He begged that i sms him address so that he can deliever. The next day in the afternoon i sent him an sms with my home address. I did not recive and sms or call conforming reciptance of my sms. Sunday morning Raphy called me to arrange for the delievery and told me when the shop opens will send a driver with the order.

About and Hour later Raphy called again and said that the address i had given him was more then 70km away from Strees Cresta which is what i had been telling him and insisting that i want my money back. So he agreed that i will be refunded back my money. Raphy requested i send him an sms with my banking details and i did just that. In the afternoon he called me again and said there will be a problem when refunding me my money.

Raphy said that I will accumilate charges for the refund/revesal and will got back all of my money back. How is it that an error on Strees is costing me?. I am not happy with the service i got and even told Raphy that i will not ever recomened Strees to anyone i know and most espacially Steers Cresta. I want my money back. Im not sure if only happens at creasta or with all the steers around but i am truly disgusted by the treatment i recieved. Its Tuesday today and i have not recived my money.