1 reviews | Active since May 2019
BAD SERVICE CENTURION LIFESTYLE BRANCH
Last week wednesday 15th of May, I placed an order with the Steer Branch at Centurion Lifestyle, the order was placed at 16:30 and my food only arrived at 18:30. The delivery person advised that he had run out of petrol and that he had phoned the branch for assistance however they took over an hour to get to him and by that time he had pushed his bike to a petrol station. As you can imagine by the time my food was delivered it was ice cold. I phoned the branch to advise that i was not happy in the least and they advised that i would receive a free meal for the inconvenience the next evening being 16th May. However nothing ever arrived and i was not even contacted by the branch. I am very disappointed in the service and will not be ordering from Steers again.
Nicole Pitchers
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***