mH
mampho H

1 reviews | Active since Dec 2014

26 May 2016, 10:55

bad service by manager

<p> I made an order than a second later I asked the waitress if it was fine to change it since they hadnt processed it yet. Everything was fine until a rude unmannered guy asked in a sarcastic way whether or not I was 100% sure about the order cause he doesnt want to waste " his rolls". I asked if there was a problem if i changed my order than he again with a smurk on his face said I just need to be sure about the order as he dont want to waste. To my amazement this guy was actually the manager by the name of Quintun. The manner in which he spoke to me was very disrepctfull until he saw I was serious about the client service he was giving, because he had no businesse to ask that question as if im not a paying customer, secondly the way he was talking back shows how little he knows about client service by tring to be-little or undermine paying clients. Some people need to know that clients are always right or he still needs to go back to training when it comes to his field. The rest of his staff can teach him a thing or two..</p>

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Replies (1)
Steers
Steers's reply26 May 2016, 12:01
Official

Thank you very much for taking the time to report your experience with our zevenwacht branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Steers Customer Care

Best regards,