bad service

On the 13/02/2020 my partner and I decided to order ,we made the phone call and got our order placed,an hour later we call to find out whats going on as we live 2 min away from steers,the lady said the driver was already sent out......20 min later adding on the hour we have been waiting,we then decided to walk over steers to find out whats happening as we are walking we receive a call from my partners work saying our order is there,yet we never sent the order to his work place.Upon us arriving there we wait and wait clearly no one knew what to do I be became so annoyed that I wanted to leave,eventually the driver arrives with the order which I refused to take,they prepared another order which to our surprise one of them was wrong when we got home and not even a sincere apology was given or any empathy this annoyed to highest degree considering the fact that i my self have been in the customer support and services for almost 10 years now and that was just the worst service ever.