1 reviews | Active since Jan 2014
Bad Service at Steers Three Rivers
I got to the counter to buy a ice-cream, two ladies where chit chatting and not giving the counter some attention. So I waited unitil I got some service. With attitude one lady with blue eye shadow greeted me and asked what I wanted to buy. I asked for a soft twirl and she took my money/payment. there was another lady by the ice-cream machine, the lady I bought the ice-cream from approached her and they spoke among themselves. Well she was taking too long so I took a seat. then I realized she was no longer by the machine . so I got up and approached the lady initially at the ice-cream machine to ask her if there was a problem because I'm waiting and haven't received my soft twirl. then she says to me 'oh sorry the machine is giving me a problem. I asked why wasn't I notified of this? and she said ?h I don't know , this machine is just giving me a hard time and I said but one of you could have told me.The lady I bought the twirl from then THROWS my money at me without saying anything to me. I look at her and she just didn't care. I took my money and waited for the food I ordered at Fish Away.She didn't apologise. she threw my money at me. when I told the one she couldn't be bothered
Thank you very much for taking the time to report your experience with our Three Rivers branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Three Rivers branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
