Bad service and no point of complaining either!

<p>My husband and I went to Steers Alberton this morning , cnr Voortrekker & Ring road. We placed our order and paid, then instead of waiting decided to walk to the ice cream factory shop that is in the same complex to buy some ice cream for our kids. Whilts eating the ice cream cone bought from Steers. When we returned about 10 minutes later, and asked for our order the cashier noticed that she handed the wrong order to someone else and she ran off to see if they were still in the parking lot. She came back saying she must make our order again. I said to her did she not check the order first before giving it out, and she just frantically went to the cooks and asked to remake my order. We waited another ten minutes, in the meanwhile other customers received their orders both take away and seated? Why could they not give our order since we had ice cream melting and we were first. It was their mistake. Anyway I asked to speak to the manager and also nothing happend. When we walked away 3 steps further the bag broke and all the burgers came tumbling out. So now they needed to remake it again!!!! I said no and asked for my money back, as we already wasted so much time and our ice cream is busy melting in the car. I called the complaints department and said to them we spent our time and petrol going there, money to call to complain and left hungry. The ops manager called a few minutes ago and asked what happend, and I gave him the whole story. His reaction to all of this is sorry, but he cant really do anything for us but say sorry as we did get a refund. Really?? And our petrol?? My airtime that I used to complain?? My hour wasted?? The inconvenience?? The frustration of it all?? And yet, he did not agree with me when I said a sorry just dont cut it. We were really in the mood for Steers and took the time to drive to the store. Did we ask for this to happen. Was it our fault that your cashier gave out the wrong order. Or maybe it was our fault that the bag tore. Maybe you wouldve preferred me still waiting a third time for my order, more time wasted and then also losing on our ice cream in the car. Then maybe I would qualify. Absolutely rediculous. Disgusted! Shocked! And very very very dissapointed!!!</p>