1 reviews | Active since Jan 2018
Bad service and mouldy food
Very disappointing from start to finish. We ordered Wacky Wednesday and cheese chips with jalapenos. Other than the cashiers being totally unresponsive and rude, we waited over half an hour for our food and got home (which is less than 5 minutes away) only to discover that our food was cold. But wait, there is more. Our cheesy chips had more jalapenos than cheese and they were tasteless. And for the big final, when my husband took a bite out of his second burger he realised that the entire bottom roll was moldy. The best I can say we took from this experience was the re-assurance that we may come and collect a new burger and that they were very sorry. After that I would not want to eat anything from them again. R200.00 TOTALLY WASTED
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***